Privacy Policy
Please take a few minutes to read this privacy policy – it will help you understand how we use any personal information you may supply through this website. The policy is broken down into easy-to-read sections. We may change this Policy from time to time so please check this page occasionally to ensure that you are aware of any changes. This policy was last reviewed in November 2023.
General Information
Whenever you give us personal data via this website, you are consenting to its collection or use in accordance with this privacy policy.
The Data Protection Officer, Sam Fowler, may be contacted by telephone, 07584417830 or by email, info@sam-fowler.com, if you have any queries relating to this policy.
Sam Fowler Farrier is a brand name under Norfolk Farriers Ltd
What personal data does Sam Fowler Farrier collect?
We collect only personally identifiable information that is specifically and voluntarily provided by visitors to the Norfolk Farriers Ltd website.
Since visitors are able to send email through our site using our Contact form, you should be aware that your email message may contain your user name and email address, as well as any additional information you wish to include in the body of the message or as an attachment (for example this may include name, title, postal address, email address, telephone and fax numbers). We might also collect information about what pages are accessed and when.
We do not seek any sensitive information through our website and we suggest that you do not provide information of this nature. If you do wish to provide sensitive information for any reason, Norfolk Farriers Ltd accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.
We make every practical effort to avoid excessive or irrelevant collection of data. However, if you believe the website has collected excessive information, we encourage you to contact us at info@sam-fowler.com to raise any concerns.
Website recording
Like many other websites, the Norfolk Farriers Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site
Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. A cookie cannot read data off your hard disk or read cookie files created by other sites.
The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They are not used to identify visitors.
For more information on Google Analytics’ privacy policy visit here –https://marketingplatform.google.com/about/
Google Maps
These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
This site is built on the WordPress content management system which uses cookies to enhance your experience.
How will Norfolk Farriers Ltd use personal data?
We use your personal data to provide goods and services to you or your organisation. Information obtained from visitors to our site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.
We may use your information to
- Contact you regarding queries raised in the contact form;
- Arrange/cancel appointments
- Discuss your animals
- Discuss with your veterinarian surgeon or other paraprofessional (we will never give out your contact details)
- Progress an order you have submitted and send you information directly related to this;
- Carry out our obligations arising from any contracts entered into by you and us;
- Deal with entries into a competition;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity or until a user requests that we delete information. You have the right to request a copy of the information we hold about you so that you can ensure its accuracy. If you wish to do this or wish us to delete your information please contact info@sam-fowler.com
When personal data is retained, we assume responsibility for keeping an accurate record of the information once a visitor has supplied the data. We do not, however, assume responsibility for verifying the ongoing accuracy of the content of personal information. When practically possible, if we are informed that any personal data collected through the website is no longer accurate, we will make appropriate corrections based on the updated information provided by the authenticated visitor.
Access to data
We are committed to providing reasonable and practical access to visitors to allow them the opportunity to identify and correct any inaccuracies. If you become aware of any errors or inaccuracies please let us know by contacting info@sam-fowler.com
Security
Norfolk Farriers Ltd has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. However, no data transmission over the internet (or any other network) can be guaranteed as 100% secure.
Thank you for reading our privacy policy.
We suggest that each time you visit our website, you should re-read this page, since we may amend our privacy policy without giving you notice.
